If you have any questions or concerns regarding your order, please call 315-655-3301 or mail firstname.lastname@example.org.
As our products are food items there are no refunds or exchanges, for all or part of the purchase. Exceptions include products that have arrived moldy, spoiled, or damaged (see "Damaged Product" below) during shipment. If this is the case we must hear from you within 24 hours after your order is received. Contact us by phone (315-655-3301) or e-mail (email@example.com).
If any of the product has been damaged during shipping please contact us within 24 hours of receiving your order. (Phone: 315-655-3301, mail: firstname.lastname@example.org) "Damaged" includes broken containers, leakage, or broken seal. We will return your call and inform the shipping company. Please hold onto your order for 72 hours after receiving our call. If you are not contacted by the shipping company after 72 hours, your order can be thrown out. If the shipping copmany calls, they will pick up your order for investigation. We will make sure that you hear from us within 2 weeks regarding the investigation.
During the warm season some items cannot be shipped. These are marked "in store only" on our web site. Special deliveries can be handled by phone (315-655-3301).
Your order will ship within 3 - 5 business days. For online orders shipping is ground and varies by location. Shipments are delivered on normal business days (Monday - Friday). For more shipping options, please contact the store.
If your order is not or cannot be shipped within 30 days, we will notify you by email and phone. You may then cancel the order and receive a full refund. If the order is not cancelled, we have another 30 days to deliver your order. If we fail to deliver your order within the next 30 days, we will call you for reconfirmation of your order.
There will be a $5 surcharge on the shipping charge for incorrect addresses. Please make sure the address is correct before sending in your order. We can not ship to post office boxes.
Nelson Farms Country Store is located in Nelson, NY. Any deliveries in NY will have applicable sales tax. Sales tax is not charged on deliveries outside of NY.
If you would like to use your tax exempt number on your order, please order by phone (315-655-3301). You must be tax exempt in NY State.